Call Us: (704) 703-4006

Guest Policies

  • Late Policy: We always try to be as understanding as possible, however, if you are 15 minutes or more late, there may be a possibility of rescheduling or shortening your service at the end of the appointment.
  • Cancellation Policy:  Please give us 48 business hours advanced notice.  Any cancellation after 48 hours befor the appointment will be charged a $50 cancellation fee.  This fee will not be applied to your services at the time of the next appointment.  The entire $50 cancellation fee will be given to the service provider to cover income loss.
  • Reservation Fee Policy:  We request on online, virtual consultation with all new clients. We request a 50% reservation fee to hold the service time.  This fee is applied to the services the day you come in.  If client no-shows, the deposit will be null & void.
  • No-show Policy.  1st no-show, we get it.   2nd no-show, we require a 50% reservation fee to reschedule (client will lose the fee if an additional no-show happens).  3rd no-show, we require a full payment when scheduling (client will forfeit the full payment if the no-show again).  Also, if there are additional fees that happen during the service un-covered by the payment, there will be additional charges at check-out.  If more than 4 no-shows are documents, we will require appointments to be made in a call-in status only or the client may choose to pre-pay for the service in full at the time of scheduling.
  • Walk-In Policy:  Untangled Salon operates by appointment only.  If one of our team members can accommodate you when you walk-in, we will be happy of complete your requested service.  Otherwise, we would be happy to schedule your appointment when you walk-in.
  • Pricing Policy:  No negotiations or discounting.  We follow our pricing strictly. Untangled Salon implements a price increase every year in accordance with the cost of living increases.
  • Redo Policy:  A redo service to us constitutes when a client is genuinely unhappy with the result immediately due to incorrect application, missed formulation, or mis-communication.  We do not consider a service redo to be when a client asks for a result, receives it, and decides they don’t like it.  We ask to be informed within five days of the client’s unsatisfactory results.  Within that time, we will be happy to re-do (within reason) at no-charge.  Any time after will be considered a full price appointment.  You must book with the previous stylist in order to receive a free redo.  If you choose to book with another team member, there will be a full price service appointment considered.
  • Refund Policy:  We do not issue service refunds of any kind, for any reason.  We ask for the opportunity to re-do the service.